Return Policy

• Please note: orders cannot be changed, modified, or canceled after Checkout!
• If the items you order do not fit, you can ship them back in return for an In Store or Online Store Credit! No REFUNDS!
• Merchandise may be returned for ONLINE STORE CREDIT only within 15 days from the order date!  Credit will be applied for merchandise only, not any of the handling or shipping fees.
• We are NOT RESPONSIBLE for ANY shipping FEES!
• For in store pick ups not picked up after a year of purchase, items will be donated.
• If you have any questions regarding items or shipping before your purchase, feel free to call us at 318-387-3115 and ask for a website manager, and we will be happy to assist you!

• Return Address:

          Cara’s Boutique

• If the items you order do not fit, you can ship them back in return for an Online or In Store Credit! NO REFUNDS!
• All returned items must be unworn, unwashed, and must have the original tags still intact. Items must be free of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted and the items will be returned to you and will be subject to additional shipping costs.
• ALL SALES ARE FINAL ON END OF SEASON SALE ITEMS OR ITEMS DISCOUNTED 50% OR MORE (NOT INCLUDING BOGO SALES)
• Must be returned within 15 days of delivery date with receipt!
• Please include a copy of your packing slip along with our RETURN FORM that you received with your package!
• We are NOT responsible for return SHIPPING cost!
• ALL SALES FINAL on patch merchandise due to sensitive material. HAND WASH ONLY.

EXCHANGES

• Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY in the form of a physical gift card to use in store or an e-gift card to use online at shopcaras.com.
• Once you have received your store credit, you can then checkout with your new desired size, if available!

DEFECTS OR DAMAGED ITEMS

• If you have received an item with any problems or defects, please contact us at 318-387-3115 or email us at hello@shopcaras.com within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

• We carefully package all orders before shipment. However, once your order has been handed over to the shipping courier, we are not responsible for damage that may occur during transit. If your package arrives damaged, please contact the courier directly to file a claim and request reimbursement.

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing!